Our Store Policy and Agreements
Shipping and Delivery
All clients placing an order with us are responsible for providing the correct address for shipping and delivery. If there is a case where the customer has given us an incorrect address or there is some information missing (e.g., apartment number or similar) and the order is returned to us, the customer will be fully refunded minus the shipping charges which would have incurred. If they wish to place a replacement order new shipping charges will apply.
Once an order has been placed and has been shipped, the order cannot be cancelled or returned, and no refunds will be given.
Once the order has been placed and payment has been received in full, your order will be processed immediately, and we will try to ship it out as soon as possible, usually within 24 hours. Shipping delays can occur such as postal strikes and delivery driver issues, which are beyond our control, and for which we are not responsible.
When placing an international order please keep in mind you may incur duties and import taxes, which are in no way connected to Ethnique.
Shipping rates are calculated on a flat rate basis, as it is impossible for us to weigh each and every item for shipping purposes. We have taken the utmost care in trying to ensure our rates are reasonable.
Refunds and Exchanges
We at Ethnique reserve the right to not accept any returns or exchanges of any items ordered online or at our retail location due to the nature of the items we sell.
Some exceptions can be made only in extreme cases and is up to the managements discretion.
All measurements,colors and descriptions are written as accurately as possible. We will not be held responsible if you find the size or color of an item not as expected. Variations of colors may be seen depending on the technology used to view the products.
All items purchased at Ethnique are final sale. There will be no refunds or returns accepted at any time.
All items listed on our web page are in Canadian Dollars (CAD) - we are not responsible for currency exchange rates.
Method of payments will made available once you checkout, where you will be able to choose which method of payment you would like to use.
If you wish to make a payment through a method not available on our site please do not hesitate to contact us directly and we will try our best to accommodate you.
Once you click the Place Order button you are agreeing to our terms and regulations outlined above.